Products Details

CSX for Real Estate & Customer Service Experience

Enhance your customer interactions with CSX (Customer Service Experience) for Real Estate, a comprehensive solution with advanced speech analytics, emotion classification, and customizable call analysis tools. Improve client satisfaction, gain insights, and optimize service delivery.

Key Features

Speech Analytics and Emotion Classification

Analyze conversations, understand client emotions, and adjust your messaging for more meaningful interactions.

Named Entity Recognition (NER)

Identify key influencers and target audiences precisely, ensuring campaigns and communications are highly personalized.

Real-Time Transcription and Call Analytics

Access instant transcriptions and detailed analytics of client interactions, including silence-to-speech ratios and custom call classifications.

On-Premises Deployment and Data Security

Ensure full control over your data with on-premises deployment, eliminating privacy concerns and improving data security.

Use Cases

Customer Sentiment Analysis

Detect and classify emotions in client conversations to personalize responses and improve satisfaction.

Campaign Effectiveness Tracking

Measure the impact of campaigns and adjust strategies to increase ROI based on detailed analytics.

Client Interaction Optimization

Use real-time transcription and silence-to-speech analytics to assess agent-client interactions and improve response quality.

Data-Driven Decision Making

Leverage time-stamped transcripts, confidence levels, and alternative word suggestions to refine service strategies.

CSX Features

Enhanced Accuracy

Our model ensures high transcription accuracy, even for complex call scenarios.

Wider Dialect Support

Supports 18 Arabic dialects, including Egyptian Arabic, capturing diverse regional expressions.

On-Premises API

Maintain data privacy with secure, offline access.

Domain-Specific Training

Adapt the model to your industry vocabulary for highly accurate transcriptions.